Track Your Order
Where is my order?
A despatch email with tracking is sent for every order. It reads live from the carrier, which is why it is the best place to look first.
Check your email
Look for the despatch confirmation, including the spam folder. It contains the tracking number.
Open the tracking
The carrier page shows the latest scan and the expected delivery day.
Give it 24 hours
A newly created label can take a day to show its first scan. That is normal.
Ask us
If nothing has moved for several days, email [email protected] with your order number and we will open a trace.
Order status, explained
| Status | What it means |
|---|---|
| Processing | Payment received. The order is in the queue to be picked. |
| Packed | Picked and boxed, waiting for the carrier collection. |
| Shipped | With the carrier. Your tracking link is live. |
| Completed | The carrier has recorded delivery. |
| Cancelled | The order was stopped and refunded. See the Cancellation Policy. |
Need a person?
Call +1 718-499-2742 during Mon–Thu: 11:00 AM–6:00 PM · Fri: 10:00 AM–2:00 PM · Sat: Closed · Sun: 11:00 AM–5:00 PM, or email [email protected] with your order number.